Chaport is a leading customer messaging software designed to streamline communication between businesses and their customers. With its powerful yet simple interface, Chaport offers a comprehensive solution for customer support, sales, and engagement. This all-in-one platform includes various features such as live chat, chatbots, multi-channel support, and a knowledge base, making it the go-to tool for businesses of all sizes.
Features
- Live Chat: Talk to your customers in real-time, solve their problems quickly, and boost your sales.
- Chatbots: Automate sales and support by letting chatbots handle common queries, qualify leads, and collect feedback.
- Multi-Channel: Manage customer interactions from multiple channels like Facebook, Telegram, and Viber in one place.
- Knowledge Base: Create a self-service knowledge base and activate an FAQ bot to suggest relevant articles.
- Mobile Apps: Access Chaport on iOS, Android, web, Windows, and MacOS with instant synchronization.
- Integrations & API: Connect Chaport with over 4,000 apps using Zapier or integrate it with any app via API.
- Auto-Invitations: Send automatic chat invitations based on specified rules.
- Typing Insights: Read customer messages before they are sent to provide faster responses.
- Saved Replies: Use templates for common questions to reply quickly.
- Detailed Customer Info: View comprehensive customer details including name, contact info, location, and website activity.
- Group Chats: Invite other operators to a chat for collaborative customer support.
- File Sending: Share images, audio, video files, and other documents with customers.
- Widget Customization: Customize the chat widget’s color, background, texts, and position.
- Multilingual Chat Widget: Offer the chat widget in multiple languages.
- Reports: Access real-time reports on incoming and missed chats, as well as operator working hours.
How It Works
- Sign Up: Create a Chaport account and log in to the dashboard.
- Add Live Chat Widget: Integrate the live chat widget into your website.
- Configure Settings: Customize the chat widget and set up auto-invitations, chatbots, and saved replies.
- Connect Channels: Link your Facebook, Telegram, Viber, and other communication channels to Chaport.
- Create Knowledge Base: Develop a comprehensive knowledge base and activate the FAQ bot.
- Start Chatting: Begin real-time conversations with customers, automate responses, and track interactions.
Benefits
- Enhanced Customer Support: Provide instant solutions to customer queries, improving satisfaction.
- Increased Sales: Engage potential customers in real-time to boost conversions.
- Efficiency: Automate responses to common questions, saving time and resources.
- Multi-channel Integration: Manage all customer interactions from a single platform.
- Accessibility: Use Chaport on multiple devices and platforms for seamless communication.
- Customization: Tailor the chat widget to match your brand’s look and feel.
- Data Insights: Gain valuable insights from detailed customer information and real-time reports.
Pricing
Chaport offers a free plan as well as various paid plans to suit different business needs:
- Free Plan: Basic features, limited to one operator.
- Pro Plan: Includes advanced features, priced per operator per month.
- Enterprise Plan: Customizable solutions for large businesses, with pricing based on specific requirements.
Review
Chaport has received high praise from users, with a rating of 4.8 out of 5 on platforms like Capterra and G2. Customers appreciate its intuitive interface, ease of use, and the comprehensive suite of features. Many users highlight the excellent customer support and seamless integration with other apps as standout benefits.
Conclusion
Chaport is a versatile and robust customer messaging platform designed for businesses looking to enhance their customer support, sales, and engagement. Its wide array of features, ease of use, and multi-channel capabilities make it an invaluable tool for businesses of all sizes.