Re:amaze is a comprehensive customer service platform designed to enhance communication and support for online businesses. It integrates customer service, live chat, and helpdesk solutions into one seamless system. This tool is tailored to help businesses manage multiple support channels efficiently, improving customer satisfaction and operational efficiency.
Features
- Inbox: A shared inbox for all support channels, enabling team collaboration.
- Live Chat: Real-time chat with automated messaging, chatbots, and video calls.
- Chatbots: Pre-built and customizable chatbots to automate responses.
- Push Campaigns: Targeted push notification campaigns to boost engagement.
- AI Integration (Beta): AI capabilities to respond, create, and summarize messages.
- FAQ Center: Customizable and embeddable FAQ center.
- Status Page: Alerts for incidents or outages to keep customers informed.
- Live Dashboard: Real-time customer activity monitoring and messaging.
- Contact Forms: Customizable forms with automated workflows.
- Satisfaction Surveys: Automated surveys to measure team effectiveness.
- Reporting: Built-in reporting features to track conversation volume and response times.
- Mobile App: Available on iOS and Android for on-the-go customer engagement.
How It Works
- Setup: Sign up for a free trial and integrate your existing communication channels.
- Customization: Tailor the platform to match your business needs with customizable forms, workflows, and FAQ centers.
- Automation: Use AI and chatbots to handle common queries and automate responses.
- Engagement: Utilize live chat and push campaigns to proactively engage with customers.
- Monitoring: Leverage the live dashboard to monitor customer activities and provide timely support.
- Collaboration: Use the shared inbox and team presence features to streamline team collaboration.
Benefits
- Improved Efficiency: Consolidates multiple support channels into one platform.
- Enhanced Customer Experience: Real-time support and proactive engagement improve customer satisfaction.
- Automation: Reduces manual workload with AI and chatbots.
- Customization: Highly customizable to fit specific business needs.
- Scalability: Suitable for businesses of all sizes, from single storefronts to multiple brands.
- Mobile Accessibility: Engage with customers on the go using mobile apps.
Pricing
- Free Trial: 14-day free trial with no credit card required.
- Basic Plan: Pricing details are available after the trial period based on selected features and business needs.
Reviews
Jeff Newman, Co-Founder and CMO at BuiltBar
“The difference between what we had before Re:amaze and now has been incredible. Re:amaze has truly reinvented our customer service model, and in amazing ways.”
Olga, Animatron
“What we love about Reamaze is the fact that it helps us provide better support to our customers. It’s easy to keep track of the conversations that our team is involved in and give timely replies to all the questions.”
Davis, Printful
“We’ve grown with Reamaze from just 1 operator to almost 30 now. We joined because of the simplicity and stayed for how they continue to execute on new stuff.”
Adam, Ellusionist
“Reamaze has fundamentally changed how we interact with our customers and the speed with which we support them. It offers us a central place to track all customer issues and inquiries.”
Conclusion
Re:amaze stands out as a robust customer service solution for online businesses, offering a wide range of features to enhance customer engagement and support efficiency. Its seamless integration of various support channels, automation capabilities, and customizable options make it a valuable tool for businesses aiming to improve their customer service operations.