TabSquare is a pioneering AI-powered platform designed to revolutionize the restaurant industry by enhancing customer experiences and streamlining operational efficiencies. Established in 2012 in Singapore by INSEAD graduates Anshul Gupta, Chirag Tejuja, and Sankaran Sreeraman, TabSquare has emerged as a market leader, offering a full-stack technology solution that spans across all customer channels—both in-store and online—seamlessly connecting them to back-office operations.
Features
- Instore Solutions: Comprehensive ordering and payment solutions for various restaurant formats, including sit-down, QSR, bars, cafes, and food courts.
- Online Ordering: Boosts online delivery with integrated logistics, zoning, and driver tracking.
- Platforms: Integration with top delivery and food ordering apps, allowing for menu synchronization, order aggregation, and direct-to-kitchen order printing.
- Customer Retention: Advanced CRM solutions for customer acquisition, retention, and growth.
- Data Analytics: Provides insightful data analytics for operational and customer data across multiple channels.
- AI & Dashboards: Personalizes diner experiences with AI-driven menus, pairing suggestions, and promotions.
- SmartPay: An end-to-end payment solution designed for the F&B industry.
How It Works
- SmartQR: Enables customers to scan a QR code to view the menu, place orders, and make payments.
- SmartKiosk: Self-service kiosks that allow customers to place orders and pay without staff assistance.
- SmartConnect: Integrates all customer engagement points into one seamless experience.
- SmartFeedback: Collects customer feedback to improve service quality.
- SmartQ: Manages queues efficiently, reducing wait times.
- SmartPay@Table: Facilitates table-side payments for a hassle-free dining experience.
Benefits
- Enhanced Customer Experience: Personalizes dining with AI-driven recommendations and promotions.
- Increased Revenue: Helps restaurants increase average order sizes and reduce labor costs.
- Operational Efficiency: Streamlines operations with integrated back-office and payment systems.
- Customer Engagement: Improves customer retention and loyalty through targeted CRM strategies.
- Data-Driven Insights: Provides actionable insights into customer behavior and operational performance.
Pricing
TabSquare offers customized pricing based on the specific needs and scale of your restaurant. They provide a demo to help you understand how their solutions can be tailored to your requirements.
Review
TabSquare has received positive feedback from numerous clients. For instance, Harry’s International’s CEO, Nasen Thiagarajan, praised the AI-powered solution for increasing average order sizes and reducing labor costs. Similarly, Allen Tan, Director of Hokkaido-ya, highlighted the efficiency brought by smart kiosk ordering. These testimonials underscore TabSquare’s effectiveness in enhancing both customer satisfaction and operational efficiency.
Conclusion
TabSquare is a game-changer for the restaurant industry, offering a comprehensive, AI-powered platform that enhances customer experiences and operational efficiencies. With a wide range of features tailored to different restaurant formats, TabSquare is well-equipped to meet the needs of any F&B establishment.